University Ombuds

Sue Theiss, University Ombuds
Waldo Hall 116
Weekdays, (M–Th) 8:30 a.m.–5:30 p.m., (F) 9 a.m.–5 p.m.

The University Ombuds strengthens campus communication and administrative processes by acting as a designated neutral and conflict management practitioner. The Ombuds’ major function is to provide informal, impartial, and confidential* assistance to the university community by listening to concerns, clarifying issues, exploring options for resolution, providing information and referrals, and if all parties agree, facilitating informal, non-binding mediation. Serving as a designated neutral, the ombuds is not an advocate for any individual or for the university, but rather acts as an advocate for fairness and healthy conflict management. The ombuds does not provide legal advice or psychological counseling. This position compliments, but does not replace, the university's existing resources for conflict resolution.

To schedule an appointment, please contact the office by telephone or email. Walk-in appointments are welcome, however, scheduling appointments in advance is preferred to assure availability.

*Confidentiality cannot be promised in matters relating to threats to public safety, child abuse, if there is imminent risk of serious harm, or if compelled by a court of law. Speaking with an ombuds does not constitute legal notice to the university of any problem, concern, or complaint. You must pursue alternative complaint avenues if you wish to obligate the university to respond in any way. The ombuds has no duty or responsibility to report incidents to any person or authority, other than as described above.