Information, Computer, and Media Services

Information Services

Curt Pederson, Vice Provost for Information Services and Chief Information Officer, 541-737-0739, curt.pederson@oregonstate.edu
Web site: http://oregonstate.edu/is/

Information Services provides a variety of statewide technology related services and support to the OSU Community, the Oregon University System, and the community at-large, through various outreach activities. Information Services includes several units performing a variety of tasks, from administrative duties to Enterprise Computing, Central Web, Enterprise Technology, Network and Telecommunications, Technology Support, and Media Services.

Enterprise Computing Services

Catherine Williams, Director, 541-737-2718, catherine.williams@oregonstate.edu
Web site: http://oregonstate.edu/dept/computing/train/

ONID

• E-mail, 100 MB per user
• File storage, 500 MB per user
• Personal Web pages
• UNIX shell access
• Access to other services like Blackboard, Residential Computer Network, IS Computer Labs, Interlibrary Loan, and more.

Blackboard

Blackboard is a combination teaching and learning environment and a configurable portal for the OSU community. Blackboard can be used for distance education or as a supplemental communication tool for lecture and lab classes.

Banner

Phillip Brown, Associate Director, 541-737-3434, phillip.brown@oregonstate.edu
Web site: http://oregonstate.edu/dept/computing/banner/ 

Banner is the administrative computing system for Oregon State. Banner includes the Data Warehouse and Web Online services. Banner Web Online services include registration, grades and transcripts for students, leave balances and earnings statements for employees, and address changes for everyone.

Scanning

Fifth Site Technology Services (FSTS)

Connie Atchley, Manager, 541-737-2580,
Web site: http://oregonstate.edu/admin/cc/ets/

FSTS provides vital technology-based enterprise services to—and in cooperation with—a variety of partners including the Oregon University System regional public universities (Eastern Oregon University, Oregon Institute of Technology, Southern Oregon University, Western Oregon University, and the Chancellor’s Office). Additionally, FSTS offers peripheral services to the major public universities (Oregon State University, Portland State University, and University of Oregon).

Resource sharing through FSTS provides significant cost advantages by supporting the SCT Banner enterprise suite on a common server cluster. Other FSTS shared services include: e-commerce hosting, maintenance of aggregated Banner data, data warehouses, Web services, various trainings, and all general information technology services for the Chancellor’s Office.

Media Services

John Greydanus, Director, 541-737-9099, john.greydanus@oregonstate.edu

Rick Brand, Associate Director, Technical Services, 541-737-3816, rick.brand@oregonstate.edu

Jon Dorbolo, Associate Director, TAC, 541-737-3811, jon.dorbolo@oregonstate.edu

Herb Vloedman, Associate Director, Central Web Services, 541-713-3553, herb.vloedman@oregonstate.edu 

Front Office, 541-737-2121

Web site: http://oregonstate.edu/is/mediaservices/

Media Services provides media and instructional technology resources to OSU students, faculty and staff. We employ state-of-the-art equipment and innovative techniques to advance learning, research, administrative functions and outreach.

Central Web Services

Central Web Services (CWS) guides the establishment and growth of Web-based communication and information retrieval services at OSU to achieve educational, research, and administrative goals.

Web site: http://oregonstate.edu/cws/

Classroom Support

Classroom support provides state-of-the-art instructional technology for classrooms. The group maintains fully-integrated, audiovisual presentation technology in all general purpose classrooms and continues to assess and integrate new classroom technologies as they become available.

Web site: http://oregonstate.edu/is/mediaservices/cs/

Faculty Support

Faculty support services are provided by Technology Across the Curriculum (TAC), which facilitates the OSU teaching and learning community in the uses of educational technology through research, development, training, support, and assessment. Faculty increase their proficiency with educational technology via TAC workshops, clinics, and individual consulting. The TAC faculty lab makes available multimedia tools and software for instructional and professional projects. Faculty also work with TAC staff on selected projects to develop specialized uses of information technologies for specific educational objectives.

Web site: http://oregonstate.edu/tac

Digital Media Production

Digital Media Production uses the latest video and audio equipment and techniques to produce material for Web and DVD distribution and regional and national television audiences. Staff provide sound and presentation support for meetings and special events. Our engineering staff design and operate videoconferencing facilities, extensive video transmission systems, television studios, and advanced presentation and display systems.

Web site: http://oregonstate.edu/is/mediaservices/dmp/

Student Services—Student Computing Facilities

Student Computing Facilities (SCF) provides students access to computing services in open lab settings. Services include Mac and PC computers, scanners, digitizer tablets, color laser printing, video editing and access to over 100 computer programs.

Web site: http://oregonstate.edu/is/mediaservices/scf

Student Multimedia Services

The Student Multimedia Services (SMS) is a student-run, multimedia laboratory available for use by all students at OSU. It provides multimedia facilities, equipment and technical support for students presenting academic work. Specific services include equipment loan, poster printing, multimedia support and video editing.

Web site: http://oregonstate.edu/is/mediaservices/sms/

Network Services

Shay Dakan, Director, 541-713-3500, shay.dakan@oregonstate.edu
Web site: http://oregonstate.edu/net/

The Network Engineering Team (NET) supports data transport and Internet services for the campus network backbone and from remote sites such as OSU Extension Service, Agricultural Experiment Stations, the Hatfield Marine Science Center, and the Cascades Campus in Central Oregon. Services include network routing, switching, monitoring and security; access to e-mail, news, ftp and WWW; support of departmental computer administrators and local area network operating systems; and deployment of new data transport and access technologies.

OSU receives its connection to the global Internet through The Network for Education and Research in Oregon (NERO). OSU, along with OHSU, PSU, and UO, connect to NERO using its own fiber optic cable at speeds in excess of 1 gigibit per second. NERO aggregates traffic to and from the global Internet for OUS and other public agencies in Oregon, with Internet transit provided by commercial providers in Eugene and Portland. NET works closely with NERO on technical issues related to providing this service to OSU.

NET is also working with state and regional partners to improve network infrastructure and services in the Northwest. Known as the OWEN consortium, this effort includes OUS, community colleges, K–12 schools and state government. OWEN was named in honor of the late Dr. John Owen, who was instrumental in creating NERO while dean of engineering at OSU and vice chancellor for OCATE (Oregon Center for Advanced Technology Education).

As a charter member of the Internet2 consortium, Oregon State is participating in the development of next generation network technologies. OSU maintains a high-speed connection to Internet2 via the Abilene network.

Telecommunications offers resident students access to private phone service with free local calls and special rates for long-distance, voice mail, call waiting and three-way calling, free cable television hookup; with direct access to the campus Ethernet computer network.

Other services provided to the OSU campus community include telephone and voice mail services to all departments on campus, pagers, cellular phones, and FAX services. Information is provided through the campus operators as well as the Staff Directory.

All telephone work is handled by the telecommunications staff working with departmental telephone coordinators in each campus department. Repair service calls are handled through the OSU Telecom Help Line by calling 541-737-4357. The OSU switch is the hub of the Oregon University System Telecommunications network, linking all eight of the OUS institutions and the Hatfield Marine Science Center.

Open Source Lab

Shay Dakan, Director, 541-713-3500
Web site: http://osuosl.org/

The Oregon State University Open Source Lab (OSL) is the leading university-based Open Source research and development center in the United States, hosting projects such as Apache and Drupal, the Linux Kernel, and many others. The lab includes a global, world-class facility and data center for Open Source Software (OSS) knowledge, hosting, infrastructure, development, and collaboration. The Open Source Lab fosters the development of unique OSS products, as well as directly assists in the development, implementation, and use of targeted OSS solutions for use in education, research, government, and business. By working closely with the OSU community, other universities, governments, and private sector business, the OSU Open Source Lab is quickly becoming a critical worldwide center for services related to Open Source software.

The core mission of the OSU Open Source Lab can be summarized as follows:

• Create social, technological, and economic value for our university, our community, and the world using Open Source Technologies.
• Create an innovative atmosphere for students, faculty, and staff by providing an open, diverse environment for development and collaboration.
• Provide unique learning opportunities for graduates wanting to learn the Open Source vocabulary.
• Collaborate with public and private institutions to better understand and develop Open Source software.
• Bolster the return on investment to the State and local economy by helping to promote and build usable tools and products for our constituents.

Technology Support Services

Tammy Barr, Director, 541-737-5404, tammy.barr@oregonstate.edu

The Technology Support Services unit of OSU’s Information Services includes the Community Network, OSU Computer Helpdesk, and software distribution.

The Community Network (CN) is a centralized service that provides servers, applications, and computer support services for approximately 60 percent of OSU faculty and staff (as contracting customers of the Community Network). It is designed to provide reliable, low-cost, on-site computer and desktop support. See http://tss.oregonstate.edu/cn/ for more information about CN services.

The OSU Computer Helpdesk provides both phone and e-mail "how-to" assistance on a variety of operating systems and software products, including Internet tools and productivity software applications. Various shareware and freeware is available via the OSUware CD. For more information, see http://tss.oregonstate.edu/OCH/ or e-mail osucomputerhelpdesk@oregonstate.edu or call 737-3474.

Technology Support Services also coordinates software distribution for campus http://tss.oregonstate.edu/softdist/.